True to the spirit of Aman, the safety and wellbeing of our communities has always been a priority. Now Aman Kyoto is open and welcoming guests, sensitively following the various compliance and government mandates, we are keeping the wellbeing and comfort of guests and staff at the forefront of everything we do. Primarily, we kindly ask our visitors to cooperate by wearing face coverings in all public areas to help reduce the spread of COVID-19, complimentary face coverings are available for any guests who do not have one. We appreciate that some guests may be exempt from this mandate, including but not limited to people with medical conditions and children.
The below list details some further changes and procedures that guests can expect during their stay. This series of protocols and plans will continuously evolve and be updated as the situation changes. We hope that the following instils comfort and confidence that the wellbeing of guests and the Aman Kyoto team is our primary focus.
Guest Arrival
We offer guests wellness checks on arrival including temperature checks using non-contact thermometers (depending on symptoms such as fever of 37.5 ° C or higher and coughing, admission may be refused).
On arrival, we will disinfect the external part of guests’ luggage, should they wish.
Depending on the situation, you may wait at The Living Pavilion by Aman, on the terrace or be escorted directly to your room for in-room check-in to avoid congestion at the Arrival Pavilion.
Housekeeping (Public Areas)
Sanitizer gels or disinfectants are available throughout the facility.
All public areas will be thoroughly cleaned, specifically focusing on disinfecting door handles, elevator buttons and all other high use areas.
Housekeeping (Guestrooms)
All guest rooms will be sanitized daily with a focus on specific touchpoints within the full room perimeter.
A door will be opened to ventilate the air during room cleaning.
Thorough cleaning and disinfection of areas where customers often touch will include door handles, remote controls, light switches, water faucets, toilet flush panels, telephones, the armrest of chairs, hairdryers and other utilized equipment.
On arrival, guests are advised that they can opt to have room linen changed daily, once every two days or only on request. The same applies to the turn down service, with guests opting to have turn down service, or not. We fully understand that some guests may want less interaction and activity within their room.
Aman Kyoto has introduced a QR code menu (you can see the details of activities and Aman Journeys on your smartphone without touching the directory directly).
Food & Beverage and Dining
We open the windows as much as possible to ventilate the dining areas.
We offer options for different, more private, dining experiences, with menus focusing on local produce.
Instead of printed menus we will offer QR code menus.
The thorough cleaning and sanitizing of all tableware, placemats, salt and pepper shakers and other condiments take place after each use.
We will limit the number of tables available and space them accordingly.
We will control the number and time of reservations to avoid a large number of guests.
Staff are trained to have minimal contact and communication during service and wear masks when serving guests.
In-room dining is served with all food and drinks covered, and staff wear full personal protective equipment, i.e., mask and gloves, upon delivery. Guests can opt to have staff enter the room to set up or leave ordered items at the door.
Spa & Wellness
The number of people who can use the hot springs is limited by reservation so that guests can enjoy their experience and feel comfortable while avoiding congestion (up to 4 5 people each at male and female in the changing room and Onsen at the same time).
Hand sanitizer is provided at the spa, and disposable face masks and surgical gloves are available upon request.
We will kindly ask all guests to check their body temperature with a contact thermometer during their spa consultation.
Treatment rooms and Onsen area are cleaned and sterilized after every use. As per usual Aman brand standards, we have a minimum of 30-minute turnaround time between treatments to ensure proper cleaning and sanitization of treatment rooms.
Please wear a mask when experiencing a face-to-face treatment, including during a foot ritual or supine treatment.
We will also ask guests to ensure that they take a shower before their treatment.
We open windows and ventilate as much as possible, including during treatments.
Please cooperate in wearing a mask in the changing room. If there are other guests around, we kindly ask guests to refrain from talking.
We offer QR code menus for spa information and retail price lists, which may be accessed through a smartphone or other appropriate devices.
Please contact the staff for details of each facility.
