Amanpuri and your wellbeing

True to the spirit of Aman, the safety and wellbeing of our communities has always been a priority. Amanpuri follows the compliance and government mandates,  and the comfort of guests and staff are at the forefront of everything we do.

As Amanpuri continues to deliver the professional, personalised, genuine and compassionate service we are aware that we need to continually evaluate, update, and where necessary innovate, our current standards of excellence. We have always prided ourselves on offering guests a generosity of space in our secluded coconut grove amidst abundant nature and fresh air. In addition to the guidelines laid out below, our wellness immersions are now available the comfort of your pavilion or villa and we have increased our offering of private dining experiences as guests get used to being back in the company of others. This series of protocols and plans will constantly evolve and be updated as the situation changes. We hope the following instils comfort and confidence that wellbeing of Amanpuri’s guests and staff is of primary focus.

Putting distance between people is the principle strategy for reducing COVID-19 infection rates, as well as thorough and ongoing cleaning and sanitization. Led by our Hygiene and Covid Manager, the below details some changes and procedures that guests can expect during their stay:

 

Staff on property

  • All staff at Amanpuri are fully vaccinated and continue to work to ensure not only the safety of all guests, but also the health and wellbeing of all our employees

 

Guest Arrival

  • Drivers collect guests from the airport wearing mask and gloves provided by Amanpuri
  • Masks offered along with hand sanitizer and water bottles. 
  • Airport representative greets guests using the Thai Wai and assists with the bags. Bags are thoroughly wiped with disinfecting spray and cloth before they are put in the car, if the guest agrees
  • We recommend and offer guest wellness check on arrival to include temperature checks using noncontact thermometers
  • All of the paper collateral has been removed from the rooms. A digital copy of the compendium is loaded on the Guest Room iPads
  • All guest rooms are sanitised using Electrostatic disinfectant in between occupancy. Bags will be in the room, and porter will have left, before guests enter the room

 

Housekeeping (Public Areas)

  • Sanitizer gel or liquid is available in all public areas and re-filled throughout the day
  • Hourly cleaning of public areas with a focus on disinfecting door handles, lighting switches and all other high use areas

 

Food & Beverage and Dining

  • We offer options for different, more private, dining experiences, with menus focusing on wellness options and local produce. Immune booster beverages have been incorporated into non-alcoholic beverage lists
  • Guests will be able to opt for in-room dining, and all food delivery staff will wear a face mask and shield, and food will be fully covered by either cling film or an aluminium cloche
  • The thorough cleaning and sanitizing of all tableware, menus, place mats, salt and pepper shakers take place after each use. Restaurant doors will always be kept open
  • Staff are trained to have minimal contact and communication during service and wear masks when serving guests. All staff have been trained in a level 2 food safety course
  • Tables are placed two meters apart and open air seating options are available in all dining outlets
  • Table setup will be done only once guests are seated, to prevent contamination
  • Kitchen has been reorganised to ensure distancing between cooks, and will be cleaned four times per day

 

Spa & Wellness

  • Additional hygiene equipment (sanitizer wipes) are placed next to fitness equipment, with the addition of staff cleaning it after each use
  • The gym is strictly limited to no more than eight guests
  • Employees wear face masks and change after each session. Guests are also required to wear face masks
  • Employees will be given temperature checks 3 times per day
  • Practitioners wash and sanitize their hands and arms or take a shower between sessions
  • The standard paper menu has been replaced with an iPad and will be regularly sanitised too
  • Each treatment room is stocked with Personal Protective Equipment (PPE) for both guests and employee use. Each room has enough sanitizer and wipes/cleaning supplies to ensure the room is cleaned thoroughly between each use with a special focus on beds, headrests, bathrooms, doors and other high-touch items. All high-touch surfaces and communal areas — including massage chairs, beds, and even bedside tables — are sanitized with disinfectant spray every 15 minutes, while alcohol-based hand sanitizers will be provided at various spots throughout the area for guests. Fresh bed sheets, pillowcases and towels are constantly renewed.
  • There is a 1 hour turnover time between sessions to allow thorough cleaning of each treatment room
  • To comply with distancing, only single treatment rooms will be provided, and the maximum treatment time is limited to 2 hours per guest
  • The spa lobby is equipped with sanitizing amenities to include gloves, masks and sanitizer
  • Facials are not offered as part of the spa menu
  • Only private movement sessions are offered
  • Operation of spa hydro facilities is temporarily suspended
  • Ventilation is maximized by keeping windows open whenever possible

 

Activities

  • All private activities are limited to 5 individuals, including driver and/or guide, where applicable
  • Hotel activities that are not confined or do not require close proximity of participants are limited and seating spaced according to social distancing guidelines
  • Gatherings in small, confined spaces are limited to a maximum of 5 and a maximum of 10 for social gatherings in larger areas