Contact us


22 Fayun Lane, West Lake Street,
West Lake Scenic Area,
Hangzhou, PRC 310013

Tel: +86 571 8732 9999
China: 800 8571 271
Fax: +86 571 8732 9900
Email: [email protected]




Our multilingual reservations team is always available to help you with your travel planning, from booking a single night to complex multi-resort itineraries. 
There are two ways to talk to us
24 hours a day, 7 days a week 

Call us direct* 
China: +4001 202612 #
Taiwan, China: 00 800 2255 2626 **
Hong Kong S.A.R., China: 800 908 502

Call us direct*
Tel: +65 3165 4865
Fax: +65 6887 3338
Email: [email protected] 

* Not toll-free numbers. International or local call charges apply if dialled from outside the specified country or state.

** Toll-free numbers can be dialled from the specified country and other countries which support free phone service. Some carriers may charge international dialling rates depending on the country the call is made. 

Toll-free numbers can be dialled from landlines. If dialled from a mobile phone, depending on the carrier there may be charges to the caller.

# China toll-free number is accessible from mobile phones or land lines that are not international direct dial enabled. Calls will be answered by a Chinese-speaking sales and concierge team member.