Summer in the city
From the sprawling metropolises of New York and Tokyo to the 100-island capital of Italy’s Veneto region, Aman’s urban sanctuaries come alive in the summer months.
True to the spirit of Aman, the safety and well-being of our communities has always been a priority. As Amanwella prepares to reopen its doors on 15 November, in the wake of the COVID-19 global pandemic we are taking careful steps and following the various compliance and government mandates to ensure the comfort and security of our guests and employees.
As we continue to deliver the professional, personal and compassionate service that guests at Amanwella are familiar with, we are aware that we need to continually evaluate, update and where necessary, innovate our current operations. We have always prided ourselves on offering guests generosity of space in our secluded seaside location amidst abundant nature and fresh air. In addition to the guidelines outlined below, the resort will continue to operate a low room count with stand-alone suites, as well as promoting our unique private dining experiences with a number of outdoor seating and open-air dining options, as guests readjust to the company of others. The following series of protocols and plans will continue to evolve as the situation changes. We hope the following procedure instils comfort and confidence that the wellbeing of Amanwella guests and staff is our primary focus.
Putting distance between people is the principle strategy for reducing COVID-19 infection rates, as well as thorough and ongoing cleaning and sanitization. The below details some of the changes that guests can expect during their stay:
Guest Arrival
- All cars will be fully sanitized prior to use
Housekeeping (Public Areas)
- Sanitizer gel or liquid is available in all public areas at various strategic points and is replenished throughout the day
- Public areas are sanitized thoroughly multiple times per day using UV-C lights, with a focus on door handles, light switches and all other high use areas
- Public bathrooms and common spaces are sanitized on an hourly basis
Housekeeping (Guestrooms)
- All occupied suites are sanitized daily using UV-C lights, with a focus on specific touch points within the full room perimeter; To avoid cross contamination, cleaning equipment (sponges, cloths etc.) is changed for every room
- Rooms are refreshed with fresh air by opening the sliding doors during servicing
- On arrival, guests will be advised that they can opt to have room linen changed daily, once every two days or only on request; The same will apply with turn down service, with guests opting to have turn down service, or decline. We understand that some guests may want less interaction and activity within their room
Dining
- We offer various private dining experiences and our restaurant outlets are open-air, with menu focusing on wellness options and local produce, along with immune boosting beverages in the non-alcoholic beverage list
- Our team has been trained to have minimal contact and communication during service and will wear masks and gloves
General
- All staff at Amanwella are fully vaccinated and continue to work to ensure not only the safety of all guests, but also the health and wellbeing of all our employees
- All our team members are trained on COVID-19 safety and sanitation protocols
- Amanwella is certified compliant with the Aman Covid-19 Safety Assessment in partnership with SGS, and is pleased to earn the Sharecare VERIFIED™ with Forbes Travel Guide verification that covers over 360 global health security standards