Amangalla and your wellbeing

True to the spirit of Aman, the safety and wellbeing of our communities have always been a priority. As Amangalla prepares to safely reopen its doors on 15 November in the wake of the COVID-19 global pandemic, we are taking careful steps and following the various compliance and government mandates to ensure the comfort and security of our guests and employees.

As we continue to deliver the professional, personal and compassionate service that guests at Amangalla are familiar with, we are aware that we need to continually evaluate, update, and where necessary innovate, our current operations. We have always prided ourselves on offering guests generosity of space and fresh air in our secluded UNESCO-protected Galle Fort. In addition to the guidelines outlined below the hotel will be further reducing its room count, as well as promoting our unique private dining experiences with several outdoor seating and open-air dining options, as guests readjust to the company of others.  The following series of protocols and plans will constantly evolve and be updated as the situation changes. We hope the following procedures instil comfort and confidence that the wellbeing of Amangalla guests and staff is our primary focus.

Putting distance between people is the principle strategy for reducing COVID-19 infection rates, as well as thorough and ongoing cleaning and sanitization. The below details some of the changes that guests can expect during their stay:

Guest Arrival

• Drivers will collect guests from the airport wearing a mask and gloves
• All cars will be fully sanitized prior to each use
• Car windows will be opened for a few minutes at the beginning of the journey, to maintain fresh air inside the vehicle
• Individually wrapped masks and hand sanitizer will be provided by our driver upon transfer to the hotel; should you be arranging your own transportation; these will be made available to you upon arrival at the hotel
• Cold towels and snacks will not be provided during the car transfer
• Temperature checks will be administered upon arrival at the resort using a non-contact thermometer
• On arrival, we will disinfect the exterior of your luggage
• All printed materials have been removed from the suites and have been replaced with QR codes to allow reading on your smartphone.  If you wish to have printed collateral, it can be provided upon request
• Welcome amenities will be delivered to rooms once guests have checked in
• Daily complimentary amenities, including homemade cookies and snacks, will not be provided in the guest rooms, but can be made available upon request
• Rooms are not allocated back to back – allowing up to 24 hours between stays. Rooms will be allocated in a manner that minimizes the density of guests and staff alike

Housekeeping (Public Areas)

• Sanitizer gel or liquid is available in all public areas at various strategic points and is replenished throughout the day
• Public areas are sanitized thoroughly multiple times per day using UV-C lights, with a focus on door handles, light switches and all other high use areas
• Public bathrooms and common spaces are sanitized on an hourly basis

Housekeeping (Guestrooms)

• All occupied rooms are sanitized daily using UV-C lights, with a focus on specific touch points within the full room perimeter; to avoid cross contamination, cleaning equipment (sponges, cloths etc.) is changed for every room
• Rooms are refreshed with fresh air by opening windows and doors during servicing
• On arrival, guests will be advised that they can opt to have room linen changed daily, once every two days or only on request; The same will apply with turn down service, with guests opting to have turn down service, or decline. We understand that some guests may want less interaction and activity within their room

Dining

• We offer various private dining experiences and our restaurant outlets are open-air, with our menus focusing on wellness options and local produce, along with immune boosting beverages in the non-alcoholic beverage list
• Your table will be set and prepared once you are seated
• QR code menus will be provided and single-use paper menus will be used upon request
• Non-resident’s dining will be limited to reservations only
• Our team has been trained to have minimal contact and communication during service and will wear masks and gloves
• Tables will be limited to groups of six, limited to members of the same household only
• Tables are placed 2 meters apart and will follow a table plan for seating
• In-room food and drink will be served covered, and our team will wear appropriate personal protective equipment (PPE), i.e. mask and gloves upon delivery

Spa & Wellness

• Additional hygiene equipment (sanitiser wipes) will be placed next to fitness equipment, with the addition of staff cleaning equipment after each use
• The Yoga Pavilion will be available for private use only; guests will be asked to book their preferred time in advance
• Our team will wear face masks and gloves
• Steam room and hot tub facilities will remain closed until further notice
• Each treatment room will be stocked with personal protective equipment (PPE) for both guests and staff use. Each room will also have enough sanitizer and wipes / cleaning supplies to ensure the room is cleaned thoroughly between each use
• There will be a minimum of 30-minute turnover time between sessions to allow thorough cleaning of each treatment suites
• Facials will be temporarily removed from the spa menu
• Group wellness classes will be available in a limited capacity (maximum five guests) to ensure social distancing; guests may also book private wellness sessions
• Temperature checks will be administered upon arrival at the spa using a non-contact thermometer

Activities 

• All private activities are limited to 7 individuals, including driver and / or guide, where applicable
• Travel in vehicles is limited to those of the same household
• All cars will be fully sanitized prior to each use

General 

• All staff at Amangalla are fully vaccinated and continue to work to ensure not only the safety of all guests, but also the health and wellbeing of all our employees
• All our team members are trained on COVID-19 safety and sanitation protocols
• All our team members are temperature checked with a non-contact thermometer upon arrival to the hotel
• All back-of-house areas are sanitized, and social distancing is applicable in all areas
• Our kitchen team follows HACCP guidelines and all COVID-19 health and safety protocols and procedures
• Amangalla is certified compliant with the Aman Covid-19 Safety Assessment in partnership with SGS, and is pleased to earn the Sharecare VERIFIED™ with Forbes Travel Guide verification that covers over 360 global health security standards