Amanyara and your wellbeing

True to the spirit of Aman, the safety and wellbeing of our communities has always been a priority. In the wake of the COVID-19 global pandemic, we are sensitive in following the various compliance and government mandates and keeping the expectations and comfort of guests and staff at the forefront of everything we do. 

As Amanyara continues to deliver professional, personalized, genuine and compassionate service, we are aware that we need to continually evaluate, update, and where necessary innovate, our current standards of excellence. We have always prided ourselves on offering guests generosity of space here within our 18-acre nature reserve, where our pristine 1km private beach lapped by crystal clear Caribbean waters is rich with marine life and abundant with nature and fresh air. 

In addition, you will find the new and updated government entry requirements for travel to the Turks and Caicos Islands below. These latest updates will come into effect September 1, 2021.

Entry Requirements to Turks and Caicos Effective September 1, 2021

All travelers 16 and older will be required to present proof of vaccination through TCI Assured, a quality assurance pre-travel program and portal, prior to entering the country. Travelers must be fully vaccinated, with the second shot taken over two weeks prior to traveling, or one shot taken over two weeks prior for the Johnson & Johnson vaccine. The vaccines that are currently being accepted are Johnson & Johnson, Pfizer, Moderna, AstraZeneca, Comirnaty, Spikevax, and Vaxzevria. The TCI Assured portal will accept proof of vaccination in the form of a digital or paper copy of proof of vaccination (unless exempted under the regulations).

Visitors aged 10-15 do not need to be vaccinated but must present a negative COVID-19 test result. Visitors under 10 years old are not required to be vaccinated or present a negative COVID-19 test result. Exempt visitors include only those with clear proof from a doctor that they are medically exempt from taking the vaccine and will still be required to present a negative COVID-19 test result prior to traveling.

In addition to proof of vaccination, a negative COVID-19 test result, taken within 3 days prior to travel to TCI is required.  Acceptable Test Type: Reverse Transcription Polymerase Chain Reaction tests (RT-PCR), Nucleic Acid Amplification tests (NAA), RNA or molecular tests, or Antigen tests from accredited laboratories.  

Medical/Travel Insurance: Insurance needs to cover COVID-19 medical costs, full hospitalization, doctors’ visits, prescriptions and air ambulance/medevac and also valid at least 14 days following your departure dates (covers min. quarantine time).

The Turks & Caicos Hotel and Tourism Association (TCHTA) has created a bespoke insurance policy which is an approved and affordable insurance package that fulfills the traveling requirements for entry into Turks and Caicos.  One can apply directly at: https://tcisafe.com/insurance and will provide access to the insurance policy immediately.

These requirements must be complete and uploaded to the TCI Assured portal, which is available on the Turk and Caicos Islands Tourist Board website (www.turksandcaicostourism.com), in advance of arrival.  They will provide approval to entry to the country.

Further to the resort’s guidelines, additionally the local Turks and Caicos Government has implemented the following: 

• Face Mask: Implemented the use of face coverings while in public areas. This means that the use of face coverings is required throughout the resort’s public areas as well as any public areas outside of the resort. The use of face coverings is not required while seated for dining at any of our restaurants or while enjoying the turquoise waters of our Beach and any of our pools.  This is in place until October 31, 2021
• Evening Curfew: A mandatory curfew from 1am to 5am daily effective until October 31, 2021. While this does not interrupt guest movements around the property, we do ask that guests adhere to this curfew by not leaving the hotel after 1am or before 5am

In addition to the guidelines laid out below, Amanyara’ s series of protocols and plans will constantly evolve and be updated as the situation changes. We hope the following instils comfort and confidence that wellbeing of our guests and staff is of primary focus.  

Putting distance between people is the main strategy for reducing COVID-19 infection rates, as well as thorough and ongoing cleaning and sanitization. The below details some changes and procedures that guests can expect during their stay.

Resort Experience

Guest Arrival

• Drivers collect guests from the airport wearing the mask and gloves provided by Amanyara
• Masks offered to guests along with hand sanitizer and water bottle. Cars are also equipped with sanitizing solution
• We recommend and offer a guest wellness check on arrival to include temperature checks using noncontact thermometers 
• On arrival, we disinfect the external part of guests’ luggage, should they agree to it
• Welcome amenities are delivered to rooms once guests have checked in, not before

Housekeeping (Public Areas & Guest Rooms)

• Sanitizer gel or liquid is available in all public areas and re-filled throughout the resort
• The thorough cleaning of public areas with a focus on disinfecting door handles, light switches and all other high use areas    
• All occupied rooms are sanitized daily with focus on specific high-touch points within the full room perimeter
• To avoid cross contamination, cleaning equipment (sponges, cloths and similar) are changed with every room 
• Rooms are refreshed with fresh air by opening windows and doors during servicing
• On arrival, guests are advised that they can opt to have room linen changed, daily, once every two days or only on request. The same applies to the turn down service, with guests opting to have turn down service, or not. We fully understand that some guests may want less interaction and activity within their room

Food & Beverage and Dining

• We offer options for different, more private, dining experiences, with menus focusing on wellness options 
• Immune booster beverages have been incorporated into non-alcoholic beverage lists
• The thorough cleaning and sanitizing of all tableware, menus, place mats, salt and pepper shakers take place after each use 
• If guests prefer, a one-use (recycled) paper menu is available 
• Staff are trained to have minimal contact and communication during service and wear masks when serving guests 
• Tables are limited to groups of 10, preferably members of the same household 
• Tables are placed more than 6ft apart 
• Utensils are placed on table once the guest is seated 
• In room dining is served with all food and drinks covered and staff wear proper PPE, i.e. mask and gloves, upon delivery

Spa & Wellness

• Additional hygiene equipment (sanitizer wipes) are placed next to fitness equipment for guest use, with the addition of staff cleaning the gym and equipment routinely
• The gym suggested limit is no more than eight guests
• Employees wear face masks at all times and guests are required to wear face masks when entering and exiting the facility
• Each treatment room is stocked with (PPE) for both guests and employee use. Each room has enough sanitizer and wipes/cleaning supplies to ensure the room is cleaned thoroughly between each use
• There is a minimum of 45-minute turnover time between spa rooms and sessions to allow thorough cleaning of each treatment room 
• The spa lobby is equipped with a sanitizing amenity to include gloves, masks and sanitizer
• All complimentary wellness activities are limited to maximum of 6 guests, advance reservations is required 24hrs prior

Activities

• All private transportation is limited to 5 individuals, including driver, where applicable 
• All hotel activities will be offered according to sanitation requirements and social distancing guidelines
• Gatherings in small, confined spaces are limited to a maximum of 5 guests and a maximum of 10 guests for social gatherings in larger areas