Amansara and your wellbeing

True to the spirit of Aman, the safety and wellbeing of our communities has always been a priority. As Cambodia is reopening, in the wake of the COVID-19 global pandemic, various compliance and government mandates are being, while keeping the expectations and comfort of guests and employees at the forefront of everything we do.

While Amansara continues to deliver the professional, personalised, genuine and compassionate service, we are aware that we need to continually evaluate, update, and where necessary innovate, our current standards of excellence. In addition to the guidelines laid out below we have reduced our already low room count, as well as creating new private dining experiences. This series of protocols and plans will evolve and be updated as the situation changes. We hope the following instils comfort and confidence that wellbeing of Amansara’s guests and employees is of primary focus.  

Entry Requirements to Cambodia

As a new dawn of travel begins within the Kingdom of Wonders, Amansara is pleased to welcome
international guests to experience the former residence of Cambodia’s king and discover the
magnificent Temples of Angkor.

The below details the new and updated government entry requirements for travel to Cambodia.

Requirements for fully vaccinated travellers:

  • Passport
  • Cambodian Visa (if required)
  • E-visas can be applied at https://www.evisa.gov.kh/ (application processing time: 3 days)
  • Fee: USD $30 + $6 processing fee, validity to enter of 3 months, 30 days granted upon
  • arrival
  • Certificate of vaccination / recovery
  • While a FORTE COVID-19 insurance is no longer required, it’s recommended to get one or
  • bring a copy of the official announcement from the Cambodian government.

Requirements for non-fully vaccinated/unvaccinated travellers:

  • Passport
  • Cambodian Visa (if required)
  • E-visas can be applied at https://www.evisa.gov.kh/ (application processing time: 3 days)
  • Fee: USD $30 + $6 processing fee, validity to enter of 3 months, 30 days granted upon
  • arrival
  • Pre-flight COVID-19 PCR test no more than 72 hours prior to arrival in Cambodia
  • Vaccination Card/Certificate (if non-fully vaccinated)
  • Upon arrival in Cambodia, passengers will have a Rapid Antigen Test, and wait
  • approximately 15-20 minutes for the test results
  • Alternative State Quarantine (ASQ) booking or $2,000 cash deposit upon arrival. The
  • $2,000 cash deposit is only required if the traveller does not have an ASQ hotel booked.

Direct International Flights to Siem Reap Airport:

  • Singapore Airlines via Singapore 
  • Thai Smile via Bangkok
  • Air Busan via Busan 

Establishing distance between people is the principle strategy for reducing COVID-19 infection rates, as well as thorough and ongoing cleaning and sanitisation. The below details some changes and procedures that guests can expect during their stay at Amansara:

Guest Arrival 

  • All vehicles are sanitised thoroughly before and after each airport transfer
  • A maximum of two guests per vehicle is observed as precaution, with guests remaining solely in the back seat
  • Drivers collect guests from the airport wearing a mask provided by Amansara 
  • We offer guests wellness checks upon arrival, which includes temperature checks using non-contact thermometers 
  • Masks are offered along with hand sanitiser and water bottles
  • Car windows remain open for either the duration of the 20-minute journey or for the first few minutes to ensure circulation of fresh air
  • Upon arrival, the external surface of guests’ luggage is sanitised, should guests agree 
  • All paper collateral has been removed from the rooms, while a digital copy of the compendium is loaded on the Guest Room iPad, with information including the cultural and outdoor experiences, Spa Menu and In-Room Dining Menus 
  • Welcome amenities are delivered to rooms once guests have checked in, not before
  • Rooms are not allocated back-to-back – allowing up to 48 hours between arrivals. The capacity of the hotel has also been reduced to minimise the density of both guests and employees 
  • A self-care kit is given to each guest, providing protective equipment (PPE) for the length of their stay

Housekeeping (Public Areas)

  • Sanitiser gel or liquid is available in all public areas and re-filled throughout the day 
  • The thorough cleaning every two hours of public areas with a focus on disinfecting door handles, lighting switches and all other high use areas
  • Air-conditioning filters in Dining room, Spa and Gym are disinfected daily


Housekeeping (Guestrooms)

  • All occupied rooms are sanitised daily with focus on specific touch points within the full room perimeter. To avoid cross contamination, cleaning equipment (sponges, cloths and similar) are changed with every room 
  • Air-conditioning filters are disinfected after each departure
  • Rooms are refreshed with fresh air by opening windows and doors during servicing 
  • Upon arrival, guests are advised that they can opt to have room linen changed daily, or only on request. The same applies to the turn down service, with guests opting to have turn down service, or not. We fully understand that some guests may want less interaction and activity within their room

Dining 

  • We offer options for more private dining experiences, with menus focusing on wellness options and local produce. Immune booster beverages and dishes have been incorporated into our menus also.
  • The thorough cleaning and sanitisation of all tableware, menus, place mats, and salt and pepper shakers take place after each use. If guests prefer, a one-use (recycled) paper menu is available
  • Employees have reduced contact and communication during service and wear masks when serving guests
  • Tables are limited to groups of six, preferably members of the same household
  • Tables in the Dining Room have been placed further apart to ensure a distance of two meters/ six feet
  • Cans and bottles in the mini bar are disinfected and personally wrapped and sealed by our team wearing PPE
  • No nuts or open items are placed in the rooms, and have been replaced by other amenities
  • In room dining is served with all food and drinks covered, and staff wear proper PPE, upon delivery

Spa & Wellness

  • We offer private usage of spa hydro and gym facilities by reservation only
  • Additional hygiene equipment is placed next to fitness equipment, with the addition of employees cleaning them after each use 
  • Practitioners wash and sanitise their hands and arms and take a shower between sessions, and also wear face masks during treatments, changing them after each session
  • Guests are required to wear face masks during treatments 
  • Rooms are cleaned and sanitised between sessions with a special focus on beds, headrests, bathrooms, doors and other high-touch surfaces 
  • Frequently used areas in all facilities are sanitised every hour
  • There is a minimum 30-minute turnover time between sessions to allow thorough cleaning of each treatment room
  • The spa lobby is equipped with sanitising amenities

Activities 

  • All experiences and excursions are private and limited to seven individuals, including driver and guide
  • Vehicles are sanitised thoroughly before and after each excursion, and open-air vehicles such as Jeeps are preferred
  • Pool chaise lounge chairs layout is configured to allow for at least two meters/six feet of separation
  • Communal House talks are not taking place for the time being