True to the spirit of Aman, the safety and wellbeing of our communities has always been a priority. All of our resorts across Indonesia follow the compliance and government mandates, and the comfort of guests and staff are at the forefront of everything we do.
As Aman’s resorts in Indonesia continue to deliver the professional, personalised, genuine and compassionate service we are aware that we need to continually evaluate, update, and where necessary innovate, our current standards of excellence. Putting distance between people is the principle strategy for reducing COVID-19 infection rates, as well as thorough and ongoing cleaning and sanitization. We have always prided ourselves on offering guests a generosity of space in our serene sanctuaries and we wish to ensure all travelling to Indonesia that the wellbeing of our guests and staff is of primary focus. Most staff at Amandari, Amanwana, Amankila, Amanjiwo and Aman Villas at Nusa Dua are fully vaccinated and continue to work to ensure not only the safety of all guests, but also the health and wellbeing of all our employees.
As Bali prepares to open its borders to international travellers once more, the following series of protocols and plans have been stipulated by the Indonesian Government to ensure the safety of travellers and residents alike. These measures are subject to change and will continuously be updated as the situation changes.
Vaccinated travellers from 19 countries can now travel to Bali, where Amankila, Amandari and Aman Villas at Nusa Dua reside. Travellers are subject to a 10-day quarantine and Covid-19 testing.
Citizens from 19 countries are currently permitted to travel to Bali. These countries were selected by the Indonesian Government due to their current low COVID-19 infection rates, in accordance with the standards of the World Health Organization (WHO) The 19 countries that can open their international flights to Bali are:
Saudi, Arabia, Kuwait, China, South Korea, France, Sweden, Norway, United Arab Emirates (UAE), Bahrain, India, Liechtenstein, Portugal, Poland, New Zealand, Qatar, Japan, Italy, Spain and Hungary
Travellers from these above countries will be able to enter the territory of Indonesia under the following conditions:
- Through entry points (airports) in Bali and the Riau Islands.
- Can provide a card or certificate of receipt of COVID-19 vaccine and a negative RT-PCR test result.
- Have obtained a Short Visit Visa or other entry permits in accordance with applicable laws and regulations.
- Can provide proof of health insurance with a minimum coverage value of USO 100,000 which includes financing for handling COVID-19.
- Can provide a proof of booking (confirmation) and payment (booking) for accommodation from the accommodation provider while staying in Indonesia.
The Indonesian government has launched an electronic visa (e-Visa) application system. With the launch of this service, international travellers no longer need to visit the Republic of Indonesia Representative out of the country or the Immigration Office in the country to get a visa sticker on their passport.
Whilst Free Visit Visa Waiver and Visit Visa on Arrival are still temporarily suspended, travellers can still enter Indonesian Territory by obtaining a valid Visa or Stay Permit below:
- Diplomatic and official/service Visa;
- Visit Visa;
- Limited stay permit Visa;
- Diplomatic residence permits and official residence permits;
- Limited stay permit (KITAS) and residence permit cards (KITAP)
- Kartu Perjalanan Pebisnis Asia-Pacific Economic Cooperation (KPP APEC)
Travellers need to apply for just one of the above visas online via the e-Visa application system by following the below steps:
1. Visit https://visa-online.imigrasi.go.id/
- Enter data and upload required documents (individual/ corporation)
- Wait for the email notification which contains your username and password
3. Apply for Visa
- Log in using the username and password
- Select the type of visa you wish to apply for, enter data, and upload required documents. For Aman guests, you would need to apply for Visit Visa (B211A).
- Make PNBP payments (Make sure the data and documents are correct. If the application is rejected, the payment shall not be refunded.
- If the application is approved, a notification will be sent via email
The below documents are required to apply for an e-Visa:
- Passport (validity must be no less than 24 months)
- Evidence of having received the full dose of COVID-19 vaccine
- Statement letter willing to comply with all protocols prevailing health in Indonesia
- Proof of ownership of health insurance/insurance travel that includes health financing, and/or a statement of willingness to pay in full independent if affected by COVID-19 while in Indonesian Territory.
- Latest passport sized photo (white background)
- The application for an e-Visa may be submitted from wherever the applicant resides. The verification process will be 2 (two) working days, and then the visa will be sent to the applicant. In order to cut bureaucratic procedures, the applicant and the guarantor will not be required to appear in person and the visa will be sent directly via email. Once the foreign citizens (WNA) receive their e-Visa, they can immediately travel to Indonesia.
Travellers arriving into Bali who receive negative PCR results upon arrival are required to undergo mandatory quarantine. International arrivals who have received the full course of a vaccine must undergo quarantine for ten days. The requirements are as follows:
- Indonesian citizens who; either directly or through transit in a foreign country, have visited and/or resided in South Africa, Botswana, Hong Kong, Angola, Zambia, Zimbabwe, Malawi, Mozambique, Namibia, Eswatini, or Lesotho, within 14 days will still be allowed to enter Indonesia by doing another RT-PCR test as well as undergoing a 14 x 24 hours quarantine
- For Indonesian citizens within the category of migrant workers, students that have finished education, and civil servants on duty, the quarantine facilities provided by the Indonesia government are free of charge.
- For Indonesian citizens (not on the criteria for the previous points) and foreigners in self-funded quarantine accommodation recommended by the COVID-19 Task Force and have met the terms and conditions of the Indonesian Hotel and Restaurant Association and the Ministry of Health.
A day before the quarantine period ends, another PCR test will be conducted. If the test shows a negative result, on the last day of quarantine, you will be declared for completed quarantine. Meanwhile, if the RT-PCR test shows positive result then you will have to undergo the following procedures:
- Treatment in centralized isolation facilities for asymptomatic people and people with mild symptoms.
- Treatment at a referral hospital for people with moderate and severe symptoms.
For Indonesian citizens, the cost of treatment will be borne by the government. As for foreign travellers, the cost of treatment will be borne independently.
This information is adopted from latest travel regulations to enter Bali as of 3 December 2021 published by Indonesia's Ministry of Tourism and Creative economy on the official website of Wonderful Indonesia: https://www.indonesia.travel/gb/en/news/latest-travel-regulations-to-enter-bali
Arrival and Departure Flow
There are a number of actions you need to take before you can continue with your travel plans in Indonesia, including the pre-flight requirements below:
- Provide a full-dose vaccination certificate (at least 14 days before arrival)
- Download the Peduli Lindungi app
- Register e-PCR
- Verify your e-Hac (Electronic Health Alert Card) through the Peduli Lindungi app.
- Register e-CD (Electronic Custom Declaration)
- Provide proof of your 10-day quarantine hotel booking
- Prepare negative PCR result (3x24 hours before arrival)
- Prepare immigration documents
- Prepare travel insurance
Land in Bali
- Enter the Arrivals Terminal
Pass the Thermo Scanners
- For body temperature below 38°, proceed to the next step
- For body temperature exceeding 38°C, a further medical examination will be done immediately. If all health requirements are good, proceed to the next step. If not, travellers will be referred to the nearest hospital
Queue at the Port Health Office Desk
- Enter medical documents check
- Scan e-HAC QR code
- Tap QR code
Have a PCR Swab taken
- Taking PCR swab sample
- Scan QR code
Visit the Immigration Desk
Attend the Conveyor Belt
Pass the Customs Desk
- Scan your e-CD (Electronic Custom Declaration) QR code
- Go through a Customs check
Remain in the Holding Area
- Await your PCR test result
Exit the Control Desk
- Tap QR code
- Hotel & transport registration
Positive PCR result?
- Transport arranged to nearest hospital
Negative PCR result?
- Exit to pick up zone for stay at a quarantine hotel for 10 days
Arrive at Drop Zone Pass by Thermo Scanner
- For body temperature below 38°C, proceed to the next step
- For body temperature exceeding 38°, a further medical examination will be done immediately. If all health requirements are good, proceed to the next step. If not, travellers will be referred to the nearest hospital
- Flight document and security check
Go to Check-In Desk Tap Boarding Pass AVSEC PSCP
Commercial Area/Waiting Area